Executive - Client Engagement

Job Summary

The Executive - Client Engagement is managing key accounts, fostering client relationships, and maximizing business revenue and profit.



Job Description

Account Management:

Cultivate and maintain strong client relationships by understanding their needs and objectives.

Ensure client satisfaction and retention by facilitating pleasant customer experiences at all touchpoints.

Collaborate with cross-functional teams to ensure seamless execution and service delivery.

Act as the primary point of contact for clients and lead internal projects and problem-solving efforts.

Offer advice, insights, and solutions to address client needs and challenges.

Stay abreast of industry trends and best practices to maintain relevance with clients.

2. Housekeeping and fulfilling Client Service Level Agreement (SLA):

Enforce adherence to service level agreements (SLAs) and credit policy guidelines.

Encourage continuous improvement in customer service levels and employee engagement.

Ensure team awareness of client travel policies and service level requirements.

Uphold established procedures and quality standards to maximize customer satisfaction.

Conduct regular client reviews to assess satisfaction levels.

Maintain accurate client profile records in CRM database.

Document client interactions and feedback for continuous improvement.

3. Identify Opportunities for Portfolio Growth:

Stay informed about company offerings and identify opportunities for upselling or cross-selling additional services.

Cultivate new opportunities with clients to increase transaction volume or foster longer-term partnerships.

4. Rapport Building with internal and external stakeholders:

Establish rapport with key decision-makers within client organizations.

Utilize CRM tools to track and leverage relationships for mutual benefit.

Collaborate with internal teams and management to build rapport with client senior leadership.



Job Requirement:

Diploma/Degree in Tourism & Hospitality Management, Business Administration, or related field.

Experience in customer service and sales roles, with a proven track record of meeting or exceeding targets.

Exceptional interpersonal and communication skills.

Willingness to travel for client meetings and industry events.

Adherence to ethical standards and commitment to upholding company values.



If this opportunity excites you and you would like to discover more, we would love to meet with you. HTT is looking for high performance talents and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive, conducive and collaborative environment for all employees.