Executive, Sales Administration

Manage end-to-end sales administration from booking to sales conversion, including e-SPA signing and stamping, issuance of letters and reminders, sales cancellation/termination, billing issuance, and monitoring of payment collections.

Prepare and issue relevant letters and undertakings to purchasers, financiers, solicitors, and sales agents.

Verify and ensure the accuracy of purchasers’ details, property information, and floor plans in the Sale and Purchase Agreement (SPA) and other related sales documents.

Prepare weekly and monthly sales and collection reports, collection forecasts, and SPA status reports.

Handle customer enquiries professionally and work closely with internal departments to resolve issues within stipulated timelines.

Key in sales data, monitor, and track sales processes to ensure records and databases are accurate and up-to-date.

Liaise with purchasers, sales agents, financiers, solicitors, and internal departments on matters relating to SPA, loans, and other sales documentation.

Coordinate with Sales & Marketing teams on sales-related documentation and processes.

Attend to enquiries, complaints, and issues pertaining to all projects.

Maintain proper filing systems to ensure document traceability and organized, up-to-date records.

Work independently and proactively resolve issues based on management guidance.

Perform any other ad-hoc duties as assigned by the Head of Department (HOD).