Field Service Engineer

Key Responsibilities

Partner Boston Scientific appointed service providers for technical support of all capital equipment, inclusive of equipment distributed through appointed channel partners.
Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base.
Responsible for customer satisfaction with BSC equipment’s performance and services.
Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
Responsible for monitoring, organizing, and maintaining personal trunk stock, tools & test measurement equipment, and spare parts.
Administer service contract opportunities and collaborate with the sales team to drive local contract adoption.
Responsible for local capital equipment-related program management (ie. preventive maintenance scheduling).
Ensures awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.
Preferred qualifications:

Minimum of 1 years’ field service experience, preferably with medical equipment
Associate degree or degree in Biomedical Engineering or Electronics is preferred
Prior experience in Technical Field Service, Biomedical roles, or a Military technical MOS
Proven ability to work independently with minimal supervision and manage multiple assignments effectively
Excellent English competency, both written and spoken