Franchise Operations Manager

Business Consultant

We are seeking a Business Consultant to support and manage a portfolio of sub-franchisee Subway restaurants. This role partners closely with franchisees to drive sales growth, operational excellence, brand compliance, and financial governance, while acting as a trusted business advisor.

Key Responsibilities

Manage and improve performance of assigned Subway restaurants, including sales, profitability, labour and food cost.

Provide hands-on business consulting and coaching to franchisees on operations, staffing, promotions and cost control.

Ensure compliance with Subway brand standards, SOPs, food safety, halal requirements and local regulations.

Monitor accurate sales reporting and timely royalty payments, working closely with finance teams on discrepancies.

Support local restaurant marketing initiatives and execution of national campaigns.

Conduct regular store visits, audits and performance reviews, with structured follow-ups.

Act as the main liaison between franchisees and head office teams, providing performance and risk reporting.

Requirements

5–8 years’ experience in F&B operations, franchise management or multi-unit restaurant management.

Strong commercial and financial acumen with solid P&L understanding.

Proven ability to manage multiple outlets or advise business owners.

Excellent communication, coaching and stakeholder management skills.

Willingness to travel within the assigned area.

Preferred

Experience in QSR or franchise environments.

Knowledge of the Malaysian market and regulatory landscape.

Exposure to turnaround or performance improvement projects.