Freight Forwarding Operator Customer Service

Key Responsibilities：

Manage end-to-end import and export operations in international freight forwarding, including but not limited to booking, customs declaration, trucking, and coordination with overseas agents to ensure smooth cargo handling.

Establish and maintain customer service channels, with a focus on VIP client relationship management and enhancing customer satisfaction.

Support quotation processes and assist in the promotion of OPCS agency services to drive business growth.

Language Requirements：

Fluent in Mandarin to effectively communicate with Mandarin-speaking clients (speaking, reading, and writing).

Good command of English (speaking, reading, and writing).

Skills & Qualifications：

Excellent communication and interpersonal skills.

Approximately 3 years of experience in international freight forwarding operations or customer service.

Bachelor’s degree or above.

Strong sense of integrity, passion for a career in logistics, quick learner, and highly responsible.

Why Join Us?

Work with a dynamic, international team in a fast-growing logistics industry.

Broad opportunities for professional growth and career advancement.

Collaborate with global clients and enhance your expertise in logistics and customer service.

Competitive compensation and benefits.

Participate in diverse projects and gain valuable international logistics experience.