Front Desk Manager (Non Halal Restaurant) 前厅经理

More Than Hotpot — We’re Serving Careers with Purpose!

Since 2019, Synergy Dining Group has grown into a fast-growing Malaysian F&B group with 5 brands and 11 outlets, specializing in Sichuan hotpot and modern Sichuan street food.

As we continue to expand, we’re looking for a passionate Front Desk Manager to lead our front-of-house team and create exceptional dining experiences for every guest.

What You’ll Do

* Lead and supervise daily front-of-house operations.
* Welcome, seat, and engage guests with a warm and professional approach.
* Manage reservations, guest flow, table allocation, and customer enquiries.
* Handle customer feedback and complaints effectively.
* Recruit, train, coach, schedule, and evaluate FOH team members.
* Maintain service standards, dining etiquette, hygiene, and SOP compliance.
* Coordinate with the BOH team to ensure smooth restaurant operations.
* Monitor outlet performance, including customer traffic, and average spending.
* Support promotions, manpower planning, cost control, stock counts, and operational reporting.
* Build a positive, disciplined, and high-performing service team.

What We’re Looking For

* Minimum 2 years of F&B experience, preferably in a supervisory or management role.
* Strong leadership and people-management skills.
* Good knowledge of restaurant operations and customer service.
* Experience in reservations, guest flow, and front-of-house management.
* Good communication, problem-solving, and conflict-resolution skills.
* Basic understanding of budgeting, payroll, and cost control.
* Responsible, proactive, resilient, and service-oriented.
* Willing to work shifts, weekends, and public holidays.
* Good communication skills in Mandarin, English, and Malay.

Why Join Us?

* Be part of a fast-growing Malaysian F&B group.
* Develop your leadership and restaurant management skills.
* Work with a passionate and dynamic team.
* Grow your career as we expand into new concepts and locations.

Interested? Join us and grow your career with Synergy Dining Group!

前厅经理（Front Desk Manager)

主要工作职责

* 负责及监督餐厅前厅日常运营。
* 接待顾客、安排座位，并提供专业及亲切的服务。
* 管理订位、顾客流量、桌位安排及顾客咨询。
* 处理顾客反馈及投诉。
* 招聘、培训、指导、排班及评估前厅员工。
* 确保服务标准、餐饮礼仪、卫生及SOP得到落实。
* 与后厨团队密切配合，确保餐厅运作顺畅。
* 关注门店营运表现，包括客流量及平均消费。
* 协助促销活动、人力规划、成本控制、盘点及营运报告。
* 建立积极、有纪律及高效率的前厅团队。

我们希望你具备

* 至少 2年餐饮（F&B）工作经验，有主管或管理经验者优先。
* 良好的领导及团队管理能力。
* 熟悉餐厅营运及顾客服务。
* 具备订位、顾客接待及前厅管理经验。
* 良好的沟通、解决问题及处理冲突能力。
* 具备基本预算、薪资及成本控制概念。
* 责任心强、积极主动、抗压及以服务为导向。
* 能够接受轮班、周末及公共假期工作。
* 能以中文、英文及马来文沟通。

加入我们的理由

* 加入快速成长的马来西亚餐饮集团。
* 提升领导及餐厅管理能力。
* 与充满热忱及活力的团队一起工作。
* 随着集团拓展新品牌及新门店，拥有更多职业发展机会。

如果你热爱餐饮行业，欢迎加入 Synergy Dining Group，与我们一起成长!