Front Helper - Kuala Nerang

Requirements
-Minimum SPM or equivalent (preferred)
-Prior F&B experience is an advantage
-Good communication and interpersonal skills
-Able to multitask and work in a fast-paced environment
-Willing to work shifts, weekends, and public holidays
-Physically fit and able to stand for long hours

Key Responsibilities:

Dining Area & Ambience:
-Ensure cleanliness of the dining area, bar area, counter, and overall premises is maintained to the highest standard.
-Ensure proper arrangement of tables, chairs, table numbers, and QR codes.
-Maintain a calm and welcoming dining environment, including selecting appropriate instrumental music and adjusting lighting as needed.

Customer Service:
-Deliver excellent and consistent customer service following the restaurant's service SOPs.
-Handle all types of orders/reservations effectively - via phone calls, WhatsApp, walk-ins, and delivery apps.
-Confirm every order before processing.
-Serve food and drinks to the correct table based on marked order lists.

Payment & Record-Keeping:
-Responsible for receiving payments and ensuring the correct amount is charged and returned.
-Maintain proper records of all transactions.

Beverage & Bar Duties:
-Prepare beverages promptly, following standard operating procedures (SOP) for each drink.
-Ensure all prepared drinks are labeled with the correct order list before serving.
-Monitor bar inventory to ensure adequate, organized stock without overflows.
-Wash and clean bar equipment, food waste trolleys, cups, and dishes as needed.

Stock & Engine Area:
-Ensure the "engine" (preparation/support) area is well-organized and adequately stocked with plates, cutlery, tissues, and other supplies.
-Cleaning & Maintenance:
-Carry out daily, weekly, and monthly cleaning routines as assigned.
-Perform opening and closing duties according to the restaurant's SOPs.

Teamwork & Flexibility:
-Cooperate and work in any section as needed, including the back-of-house team.
-Take initiative in maintaining cleanliness and helping where necessary during operations.