Guest Relation Host

About the role:

Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand

Consistently offers professional, friendly, and welcoming interactions

Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required

Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times

Manages visitor badges and maintains appropriate visitor records

Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.

Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication

Maintains guest registration logs via electronic guest management system

Schedules, organizes and assists with event and meeting room reservations

Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors



About you:

Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree

2 years of experience in face-to-face interaction with customers preferred

A pleasant phone voice and excellent verbal and written communication skills a must

Organization and attention to detail required

Must be able to work in a fast paced, high-volume environment

Proven computer experience essential including proficiency in Outlook, Word and Excel required

Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population



Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.



We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.