Guest Services Executive

Key Locations Available:
Bandar Utama

Sunway Velocity

Bangsar

Subang

KL Sentral

Mutiara Damansara

(Note: Candidates will be permanently assigned to one location, with ad-hoc coverage to other outlets when necessary.)

What We Offer:
Competitive Salary: RM 2,000 – RM 3,700 (based on experience)

Allowances & Incentives:

Fixed RM 100/month Transport Allowance

Performance / KPI Incentive up to RM 300/month

Comprehensive Benefits: Medical coverage, Annual Leave, standard statutory contributions (EPF, SOCSO, EIS)

Work-Life Balance: Monday to Friday, 9:00 AM – 6:00 PM (occasional weekend support with prior notice)

Career Growth: Clear progression pathways into Outlet Management or Marketing/Events roles

Inspiring Culture: Work in a beautiful, vibrant environment alongside business leaders and creative teams

Your Role & Responsibilities:
1. Guest Services & Hospitality

Serve as the face of the company, delivering a warm, professional welcome to all members and walk-in visitors.

Manage front desk operations including call handling, visitor check-ins, mail, and parcel handling.

Build positive relationships with community members to deliver a personalized hospitality experience.

2. Outlet Operations & Maintenance

Support daily workspace operations, ensuring meeting rooms, pantries, and event areas are clean, functional, and organized.

Conduct daily safety and maintenance checks; liaise with vendors and contractors for repairs.

3. Administrative & Community Support

Assist with member onboarding, offboarding, and basic billing follow-ups.

Maintain accurate member and occupancy records.

Collaborate with outlet managers and community teams to support events, marketing, and member activities.

Requirements:
Education: Minimum SPM with relevant customer-facing experience.

Experience: 1 to 2 years of experience in Hospitality/Hotels, Front Office/Reception, High-end Retail, Coworking Spaces, or Customer Service.

Soft Skills: Excellent interpersonal and communication skills, strong attention to detail, and ability to multitask in a fast-paced environment.

Fresh graduates or candidates strictly from call centre/BPO backgrounds will not be considered for this role.