Head of Fraud Management

Responsibilities

-Develop and execute comprehensive fraud prevention strategy aligned with business objectives and regulatory requirement.

-Lead and provide support to the Country teams (i.e. FC, Compliance, Line of Businesses, Functions) with accountabilities on management of fraud management and activities. The role holder will provide oversight of fraud risk within the Country while ensuring alignment with Global Standards; and collaborate closely with regional teams, as necessary.

-Lead and manage cross-functional fraud prevention team covering application fraud, transaction monitoring, payment fraud and fraud investigation. Ensure continuous tuning and optimization of fraud detection rules.

-Overseeing the activities of control owners and Non-Financial Risk teams who provide direct support of fraud controls and closely support in-country teams with any fraud management-related projects, initiatives and include other fraud monitoring projects as well.

-The role holder will lead, represent and support a team that focuses on developing and implementing, working closely with the sub-functions, global and regional governance capabilities to support monitor, control and continually improve the fraud framework across all key pillars of fraud (risk assessments, controls, MI, relevant systems, intelligence, etc.).

-The role will support Horizon scanning of emerging and changes to existing regulations and exposure to risks in relation of fraud. There may also be an opportunity for financial crime risk assessments & analysis to be covered.

Fraud Risk

-Leading the change and development in culture, awareness, and ability in respect of fraud risk management in country.

-Oversee the design, implementation, and continuous improvement of fraud risk controls across the customer lifecycle, including onboarding, transactions monitoring and account management.

-Provide support and guidance to all Lines of Business, reviewing the effectiveness of controls, remedial action, delivery of training and awareness programs.

-Assess, challenge and support changes to the scope and content of fraud controls to ensure they are fit for purpose in line with business risk appetite and changes in organizational structures.

-Provide subject matter expert support to assist all lines of business in their review of Business’ new products/processes.

-Supporting, planning, conducting, and executing fraud risk related reviews across all lines of business


Qualifications

-Leadership skills for a constantly changing fraud environment, competing priorities, management of senior stakeholders.

-High level of professional competence knowledge and experience in AML and Fraud. Specifically, beneficial if this is in respect of typologies, attacks methodologies and controls to manage key indicators.

-Thorough knowledge of products, process, banking systems and controls will be important.

-Strategic thinking and problem-solving skill

-Strong analytical and data-driven mindset. Knowledge and awareness of current fraud trends, specifically in all areas of first, second- and third-party frauds.

-Strong risk management skills and the ability to identify risk.

-Articulate in presentation and clear thought leadership to strategize and take forward initiatives.