Homestay Customer Service

About the role

We are seeking a Homestay Customer Service to join our team at Feel Home Malaysia Sdn Bhd in Kuala Lumpur. This is a full-time position that will play a crucial role in providing exceptional guest services and managing the day-to-day operations of our homestay accommodation.

What you'll be doing

Respond promptly to customer inquiries and communicate with guests in a professional, passionate, and helpful manner, reflecting Feel Home’s service values.

Address guest complaints, requests, and issues with empathy and professionalism, resolving them promptly.

Assist with booking inquiries, reservations, and cancellations, ensuring all guest information is accurately documented.

Coordinate with the housekeeping team to ensure rooms are cleaned on schedule. Providing recommendations and information to guests about local attractions and activities

Record and report any cleanliness or maintenance issues in the homestay.

Maintain accurate records of guest feedback, bookings, and incidents, and support reporting requirements as needed.

Greet guests during check-in/check-out and handle any emergency matters when necessary.

Able to work on shift :

Afternoon Shift (11.30am - 8.30pm)

Night Shift (4pm - 1am)