Hotel Front Office Assistant

Requirements

Diploma in Hospitality Management or a related field.
Those with 2 years experience in related field will be preferred.
Excellent customer service and interpersonal skills.
Strong communication skills, both verbal and written, in English and Bahasa Malaysia.
Demonstrated organisational skills and attention to detail.
Ability to handle guest inquiries and resolve complaints effectively.
Proficiency in using hotel management software and basic computer applications.
Responsibilities

Greet guests warmly and professionally upon arrival, ensuring a positive first impression and providing a welcoming atmosphere.
Manage the check-in and check-out process efficiently, including verifying guest information, processing payments, and issuing room keys.
Answer phone calls promptly and courteously, providing accurate information about hotel services, availability, and rates, and directing calls to the appropriate departments.
Respond to guest inquiries, requests, and complaints in a timely and effective manner, resolving issues to ensure guest satisfaction and escalating complex problems to the Front Office Manager.
Maintain accurate records of guest reservations, room assignments, and billing information, utilizing the hotel's property management system (PMS).
Provide information and recommendations to guests regarding local attractions, restaurants, and transportation options, enhancing their overall experience.
Handle cash and credit card transactions accurately, following established procedures for balancing the cash drawer and preparing daily reports.
Monitor and maintain the cleanliness and organization of the front desk area, ensuring a professional and presentable appearance.
Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled and any issues are addressed promptly.
Assist with administrative tasks, such as photocopying, faxing, and distributing mail, as needed.
Benefits

Annual Leave
EPF/SOCSO
Additional Benefits

Annual Bonus
Allowance Provided