HR Service Delivery Support

Purpose Statement:

HR Service Delivery Support, provides support to the APAC region by providing comprehensive transactional and administrative support for various HR processes. This role is pivotal in ensuring the efficient execution of HR functions across the employee life cycle, including Talent Acquisition, Onboarding, Employee Data Management, Compensation, Benefits, Learning, and Recruitment. The team plays a critical role in identifying and implementing process improvements, utilizing advanced tools and technology to enhance HR Service Delivery. By aligning with Global/APAC Centers of Excellence and other HR functions, the team contributes to embedding new processes and ensuring consistent, high-quality service delivery. The role also involves generating and analyzing operational reports, supporting continuous improvement initiatives, and ensuring compliance with Standard Operating Procedures (SOPs).

Key Responsibilities

Intake activities & solve cases.

Perform specialized internal process administration.

Execute processes and procedures as required.

May generate operational reports and analyze data as required.

Execute processes and procedures related to one or more of the following HR functions in line with Standard Operating Procedure (SOP) throughout the employee life cycle e.g., TA, Onboarding, Employee Data, Compensation, Benefits, Learning and/or Recruitment.

Identify opportunities for improvement and ability to support improvement execution.

Utilize appropriate tools and technology to support processes.

Provide appropriate support as required when aligning with the relevant Global/APAC Centre of Excellence (CoEs) to embed new processes.

Provide support to other HR functions (HR Technology, People Services, HR Business Partners, etc.) as directed.

Provide ad-hoc administrative support at an APAC and local country level as required (specialist processes support, e.g., letters in certain languages, etc.).

Execute activities using relevant case management application and apply escalation process as required.

Under the direction of the HRSD Team Lead / Supervisor / Director, execute work as per relevant processes and standards as required.

Identify and communicate any risk factors or issues preventing or impacting service delivery.

Participate as required in continuous improvement activities and initiatives.

Execute technology testing as required to support new or updated processes through testing activities.

Job Requirements:

Candidate is required to possess a minimum of a Diploma or Bachelor’s Degree in a related field.

At least 4–5 years of relevant experience in Human Resources, with prior exposure to an HR Shared Services Center considered an advantage.

Strong soft skills, including excellent organizational, communication, and interpersonal abilities.

Technical proficiency in Microsoft Office applications and SuccessFactors (or equivalent HR systems).

Ability to ensure compliance with service level agreements (SLAs) and maintain quality standards when handling HR inquiries.

Proven capability to manage multiple tasks and priorities effectively in a fast‑paced environment.

Actively participate in continuous improvement initiatives to enhance the efficiency and effectiveness of HR processes.