Human Resource Manager - Industrial Relation and Employee Relation

Key Accountabilities:

1. Union & Collective Agreement (CA) Management

Act as the main liaison between Management and the Trade Union to maintain constructive and professional industrial relations.

Lead, coordinate, and support Collective Agreement negotiations, renewals, and implementation.

Interpret, administer, and ensure consistent compliance with the Collective Agreement across all departments.

Handle union queries, representations, and disputes in accordance with CA provisions and labour laws.

Prepare management position papers, responses, and documentation for union meetings and negotiations.

2. Industrial & Employee Relations

Manage employee grievances, complaints, and disputes in a fair, timely, and compliant manner.

Advise management on IR/ER matters, employee conduct issues, and best practices to prevent disputes.

Promote harmonious employer–employee relationships and a positive industrial climate.

3. Disciplinary & Domestic Inquiry (DI)

Oversee and ensure proper execution of disciplinary processes, including investigations, show-cause letters, and Domestic Inquiries.

Ensure all disciplinary actions are conducted in compliance with the Employment Act, Industrial Relations Act, company policies, and principles of natural justice.

Represent or support management in disciplinary hearings, conciliation meetings, and industrial court matters when required.

4. Legal & Statutory Compliance

Ensure full compliance with labour legislation, regulations, and guidelines issued by relevant authorities.

Liaise with government bodies such as the Labour Department, Industrial Relations Department, and other statutory agencies.

Monitor changes in labour laws and recommend policy or procedural updates accordingly.

5. Employee Engagement & Communication

Support employee engagement initiatives to improve morale, productivity, and retention.

Facilitate effective communication between management and employees on IR/ER-related matters.

Conduct briefings, training, or awareness sessions on disciplinary procedures, CA provisions, and workplace conduct.

6. Advisory & Strategic Support

Provide strategic IR/ER advice to senior management on workforce issues, organisational changes, and risk mitigation.

Support business continuity by anticipating and managing industrial relations risks.

Contribute to HR strategy planning with a focus on employee relations stability and compliance.

7. General

To carry out any additional jobs as assigned to you by the Management of the Company from time to time.

Responsible for Food Safety issues - Report any non-conformance and food safety problems to Food Safety Team Leader.



Are you the one?

Degree in Human Resource Management, Law (LLB), or a related field

Minimum 7 years of experience specifically in Industrial Relations (IR) and Employee Relations (ER)

Solid track record in unionized environments and leading Collective Agreement (CA) negotiations

In-depth knowledge of the Employment Act 1955, Industrial Relations Act 1967, and Trade Union Act 1959

Proven experience handling Domestic Inquiries (DI), grievances, and industrial disputes

Strong ability to act as the primary liaison between Management, Trade Unions, and Government Authorities (JTK/JPPM)

Able to provide sound IR advice to Senior Management to ensure business continuity and industrial harmony