Human Resource Officer (ER/EE/RECRUITMENT) (FIELD)

KEY RESPONSIBILITIES
1. Recruitment & Fulfilment
Source, screen, interview, and shortlist local candidates for outsourced positions.

Conduct field recruiting activities: walk-ins, roadshows, community recruitment, and partner engagements.

Manage job postings across portals, social media, and internal channels.

Ensure candidate profiles meet client requirements (skills, attendance, discipline, RMO criteria, etc.).

Prepare daily, weekly, and monthly fulfilment reports.

2. Onboarding & Deployment
Coordinate interview sessions, client site interviews, and selection processes.

Facilitate onboarding: documentation, induction briefings, safety protocols, and job expectations.

Ensure all compliance documents (ID, bank details, forms, contracts) are properly collected.

Monitor new hires during the first 3 months for attendance and performance stability.

3. Client Servicing & Relationship Management
Act as the primary PIC at the client site for all manpower and operational queries.

Attend site meetings with client supervisors and HR teams.

Provide daily manpower updates, absenteeism reports, new joiners, and leavers.

Escalate client concerns promptly and coordinate resolutions with HQ.

Ensure high client satisfaction and service reliability.

4. Worker Management & Retention
Conduct regular worker engagement sessions and welfare checks.

Handle grievances, minor disciplinary issues, and attendance matters.

Work closely with payroll and operations for timesheet accuracy and statutory compliance.

Reduce early attrition through proactive engagement and problem-solving.

5. Administration & Reporting
Maintain accurate records of candidates, deployments, and worker movements.

Submit daily fulfilment status, recruitment progress, and shortfall plans.

Support payroll cut-off deadlines by ensuring timely timesheet confirmation.

REQUIREMENTS
Minimum Diploma in HR, Business, Psychology, or related field.

At least 1–3 years experience in outsourcing, recruitment, or field operations.

Strong communication and relationship-building skills.

Able to work at client sites, travel for recruitment, and handle fast-paced demands.

Good problem-solving skills with strong ownership and accountability.

Able to work extended hours during peak hiring periods.

KEY ATTRIBUTES
Resourceful and proactive

Strong sense of responsibility and urgency

People-oriented and able to engage diverse workforce

Resilient and adaptable in challenging site environments

Team player with strong follow-up discipline

KPIs (Key Performance Indicators)
Fulfilment rate (90% manpower achieved vs required)

Time-to-fill positions

Early attrition rate (first 90 days)

Client satisfaction score / feedback

Attendance & discipline stability of deployed workers

Quality of weekly reporting