Inbound Operator

任职资格
-SPM graduates, diploma or degree in Tourism, Hospitality, Business Administration, or a
related field.
-Previous experience in a travel agency, tour operator, or related industry is preferred.
-Strong organizational skills with a keen eye for detail.
-Excellent communication and interpersonal skills.
-Proficiency in Microsoft Office Suite and experience with travel booking software (e.g.,
-Amadeus, Galileo, or Sabre).
-Ability to handle multiple tasks and work effectively in a fast-paced environment.
-Knowledge of global travel destinations, visa requirements, and travel regulations.
-Flexibility to work outside of regular office hours during peak travel seasons.

岗位职责
-Assist in planning and organizing travel itineraries, including flights, accommodations,
transportation, and activities.
-Handle bookings, reservations, and confirmations, ensuring accuracy and timely
communication with clients and suppliers.
-Coordinate with airlines, hotels, tour operators, and other service providers to secure the
best rates and arrangements.
-Provide exceptional customer service by responding promptly to inquiries, resolving
issues, and addressing special requests.
-Assist clients with travel-related questions, visa applications, travel insurance, and other
related needs.
-Ensure clients receive all necessary travel documents, including itineraries, tickets, and
vouchers, in a timely manner.
-Maintain and update client records, booking details, and other relevant information in the
company’s database.
-Prepare invoices, process payments, and manage financial transactions related to travel
bookings.
-Assist in preparing travel proposals, marketing materials, and promotional offers.