Information Technology Support Officer

Purpose of the Position

The IT Support Officer is responsible for providing comprehensive IT support and maintenance across the organization. This includes managing hardware and software systems, supporting network infrastructure, assisting users with technical issues, and ensuring the security and efficiency of all IT operations to facilitate smooth day-to-day activities.

Key Responsibilities

IT Support & Troubleshooting

· Provide first-line support to staff and students for hardware, software, network, and access issues.

· Manage user accounts, email systems, and access permissions.

· Troubleshoot and resolve issues related to computers, printers, AV equipment, and connectivity.

· Support the setup and operation of audio-visual and other classroom technology.

· Coordinate with external vendors or central IT teams for escalated issues.

Hardware & Software Maintenance

· Install, configure, upgrade, and maintain hardware and software systems.

· Monitor system performance and ensure security updates and patches are applied regularly.

· Maintain inventory of IT equipment, manage repairs, and oversee lifecycle management.

Network & Infrastructure Support

· Assist with network setup, configuration of routers, switches, access points, and CCTV systems.

· Support Wi-Fi connectivity, VPN, and other network services.

· Ensure network security and data privacy compliance.

Administrative & User Management

· Create and deactivate user accounts across systems and platforms.

· Assist staff and students with account access and basic technical training.

· Maintain documentation for IT procedures, user guides, and inventory records.

Reporting & Documentation

· Prepare weekly reports on system status, issues resolved, and upcoming maintenance needs.

· Document incidents, resolutions, and system configurations for audit and compliance purposes.