IT Engineer Technical Support - Bpo

Requirements

SPM: at least 2 years / Diploma: at least few months / Degree: at least few months.
Able to read, speak & type Mandarin traditional words
Understanding of Azure Cloud as well as Windows Server OS (Server 2008/R2, Server 2012/R2, Server 2016, Server 2019)
Understanding of Endpoints and Clients OS (Win 7, Win 8, Win 10)
Active directory knowledge (Entra ID)
Understanding of basic troubleshooting and diagnostic tools like eventviewer, Taskmanager and commandline tools
Working Knowledge on DNS , DHCP and basic TCP/IP communication
NORMAL WORKING HOURS:

Monday - Friday: 9am - 6pm (If Public holiday required work with Replacement leave provided)

Responsibilities

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Good understanding of ITIL/Service Management
Passion for new innovative technology and drive customer transformation
Demonstrate effective balance between business and technical acumen
Ability to effectively recognize and adapt to change
Ability to deliver presentations and discuss complimentary products at a solutions level
Ability to handle customer critical issues and work in difficult situations
Benefits

AL
MC
Hospitalization
AIA insurance
Additional Benefits

Annual Leave