IT Lead, RPA

Typical Day

Business Process Understanding

Gain understanding of business manual processes across Sales, Supply Chain, Finance, and other SAP modules.

Work closely with business stakeholders to identify automation opportunities and assess feasibility.

Solution Design & Architecture

Translate business requirements into technical RPA solutions and architecture designs.

Define RPA solution architecture, including bot design, orchestration, exception handling, logging, and scalability.

Ensure alignment with enterprise architecture, security, and compliance standards.

Technical Leadership & Guidance

Provide technical leadership and mentorship to RPA developers and engineers.

Review solution designs, code, and automation workflows to ensure best practices and reusability.

Troubleshoot and resolve complex technical issues related to RPA platforms, integrations, and infrastructure.

Cross-Functional Coordination

Coordinate with Infrastructure, Application, Security, and Business teams to ensure smooth deployment and operation of RPA solutions.

Act as a single point of contact for technical discussions and dependency management.

Support production deployments, upgrades, and platform enhancements.

Governance & Delivery

Establish and enforce RPA development standards, frameworks, and governance models.

Ensure adherence to SDLC, change management, and release processes.

Monitor bot performance, stability, and operational KPIs.

Team Collaboration & Leadership

Foster a collaborative and high-performing team environment.

Encourage knowledge sharing and continuous improvement within the RPA team.

Act as a strong team player while taking ownership of delivery and outcomes.

Who You Are

Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Computers / IT or other relevant disciplines with

Tools knowledge- Robotics Process Automation tools, viz. Blue PRISM, UiPath, or other similar platforms.

A certified Blue Prism developer is ideal

A minimum of 10+ years with relevant 6+ years of experience is necessary in RPA.

Programming experience is helpful.

Working knowledge of infrastructure, including servers, storage, firewalls, load balancers, routers, switches, etc.

Working knowledge of one or more of the following: Amazon Web Services (EC2/EBS), Microsoft Azure Infrastructure, and VMware vCloud Director/VMware vSphere.

Good understanding of Enterprise data models, Database technologies, and cloud computing.

Project Coordination/Project Management Skills.

Good understanding of various SDLC models/testing methodologies.

Communication and presentation skills.

Strong analytical, problem-solving, and synthesising skills.

Thirst to learn and become a leading expert in Robotic Process Automation and new generation technologies.

Enthusiastic and unprompted attitude for implementing and developing new operations.

Experience with SAP automation preferred

Core Competencies

Both reactive and proactive, you work efficiently and flexibly to work on development and support.

With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.

You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.

You keep the consumer and customer in front of your mind, bringing an outside-in perspective to encouraging cross-collaboration, utilising diversity, and encouraging open feedback.

You can manage changing priorities with ease.

Add-On Skills (GEN AI):

Familiarity with Large Language Models (LLMs) like GPT-4/5, Claude, and LLaMA.

Knowledge of how Gen AI can assist in automation (e.g., text summarisation, document understanding, conversational agents).

Machine Learning fundamentals (supervised, unsupervised, deep learning)

Generative AI, NLP, and/or Computer Vision use cases

Model evaluation, experimentation, and performance optimisation

Responsible AI concepts (bias, explainability, governance)

Designing precise prompts for desired outcomes.

Handling prompt optimisation for accuracy and consistency

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

Make sure you take reasonable care of your own health and safety, and

Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and

Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and

Follow policies or procedures, so long as it’s reasonable, and we’ve told you about it, and

Attend training that helps you to work safely.