IT Manager

1. IT Leadership & Operations

-Lead, supervise, coach and develop the IT team to ensure efficient delivery of IT services and support.
-Oversee the day-to-day management and availability of IT infrastructure, networks, hardware, software and business applications.
-Ensure timely resolution of IT incidents, service requests and technical issues across the Head Office and branch network.
-Establish and maintain IT policies, procedures, standards and documentation.
-Manage IT projects, system upgrades, technology implementations and digital transformation initiatives.
-Work closely with Management and business teams to understand operational requirements and recommend effective technology solutions.
-Manage relationships and performance of external IT vendors, service providers and technology partners.


2. Cybersecurity & Information Security
-Lead and continuously strengthen the Company’s cybersecurity framework and controls.
-Monitor and manage cybersecurity risks, vulnerabilities and potential security incidents.
-Implement appropriate controls relating to endpoint security, access management, network security, data protection and secure system configurations.
-Coordinate vulnerability assessments, security testing and remediation activities.
-Establish and maintain cybersecurity incident response and escalation procedures.
-Promote cybersecurity awareness among employees through training and regular awareness programmes, including phishing and social-engineering prevention.
-Ensure appropriate security monitoring, logging, backup and recovery controls are in place.
-Work with relevant stakeholders to ensure IT security practices support regulatory, audit and business requirements.

3. AI & Digital Innovation
-Identify opportunities to leverage Artificial Intelligence (AI), automation and emerging technologies to improve business efficiency, customer experience and decision-making.
-Evaluate and recommend appropriate AI tools and solutions for areas such as process automation, IT support, data analytics and employee productivity.
-Support the responsible and secure adoption of Generative AI and other AI technologies, with appropriate consideration for data privacy and information security.
-Develop governance and guidelines for the responsible use of AI within the organisation.
-Stay updated on emerging technology trends and recommend practical innovations that can support the Company’s business growth and digital transformation.

4. Business Continuity & Disaster Recovery
-Maintain and regularly test IT disaster recovery and business continuity capabilities.
-Ensure appropriate backup, recovery and system resilience measures are in place for critical business systems.
-Participate in business continuity planning and support recovery activities during technology disruptions or cybersecurity incidents.
-Identify potential single points of failure and recommend improvements to strengthen operational resilience.

5. Compliance, Governance & Risk Management

-Ensure IT practices and controls support applicable regulatory, internal policy and audit requirements.
-Support internal and external audits relating to IT systems, cybersecurity and technology controls.
-Maintain proper records and documentation of IT assets, systems, access rights and technology risks.
-Provide regular reporting to Management on IT performance, major incidents, cybersecurity risks and improvement initiatives.