IT Support

Job Requirements :
- Familiar with Microsoft based products.
- Basic knowledge of Desktop hardware/software management.
- Versed in maintenance/diagnosis tools.
- Good knowledge of networks, protocols and IT Security.
- Able to work in a team and independently.
- Strong learning capability and commitment to self-development.
- Able to setup and maintain game development specific tools and systems (perforce, game engines etc).
- Knowledge of scripts is a plus (Batch files, VBScript).

Job Responsibilities :
- Assist and ensure the day-to-day operation support of IT infrastructure, network system and end-users issues including implementation, troubleshooting, monitoring & maintenance.
- Address user tickets regarding hardware, software and networking.
- Able to analyze users’ issues and feedback/respond within the timeframe of the incident.
- To provide troubleshooting for hardware and software by identifying problematic areas and implementing strategic solutions promptly.
- Coordinate/Participate in IT Projects, including design and deployment of new IT systems.
- Experience in Excel, word & Powerpoint for preparing a proposal, IT documents or slide presentation.
- Liaise with vendors/suppliers for the related hardware/software issue.
- To provide after-hours support according to work requirements and job schedule assigned.