Key Account Manager

The Role

The Key Account Manager (KAM) is responsible for managing and developing strong relationships with assigned customers to ensure satisfaction, profitability, and long-term business growth. This position plays a crucial role as the main point of contact between the customer and ESCATEC, ensuring all requirements are effectively communicated, coordinated, and delivered within agreed timelines.

The ideal candidate will be customer-oriented, strategic, and highly driven, with strong communication, analytical, and leadership skills. Experience in electronics manufacturing and account management is essential to excel in this role.

Key Responsibilities

Be the Champion of the customer and the customer's voice throughout the factory. Effectively communicate all customer requirements to appropriate departments. Ensure ESCATEC’s Customer Service Policy is implemented for your customers.

Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and profit.

Review and act where necessary on Customer Satisfaction Survey Results

Feedback to customer all relevant data requested in formats required by customer.

Coordinate activity of Sales Representatives (where applicable) for your customers.

Prepare and review all quotations to your customers. Coordinate approval with GM/BUM/DCS.

Travel as required to meet with customers at their locations.

Host customer visits and prepare presentations.

Follow up with customers on quotations, price feedback and price negotiations. Coordinate approvals and responses with BUM/GM/DCS.

Direct the materials sourcing team to solve problems for your customers.

Follow up on all start-up activity and hold scheduled reviews for assigned customer projects to ensure all milestones meet commitment dates. Prepare reports for customers and management.

Review and prepare all customer forecasts, budgets and targets. Obtain approval from BUM/GM.

Work with GM and materials organization to ensure customer cost reduction programs are established and run effectively.

Facilitate customer interface with all other departments as required.

Ensure internal customer business reviews are implemented effectively to include review of P.P.V.

Any other assignment given by the superior.

Skills & Experience

Minimum 8 years of progressive experience in program/key account management roles; electronics manufacturing.

Knowledge of program management, manufacturing, supply chain, quality and engineering functions.

Dynamic builder of long term relationships with customers and operations, with track record of identifying new areas of opportunity and negotiating complex business deals for mutual benefit.

Effective at overcoming objections, through effective techniques and understanding customer's needs.

Experience growing and managing large accounts with multiple programs, projects, customers, and sites.

Ability to influence and successfully lead in a fast-paced, matrix-reporting, multi-cultural environment.

An effective communicator with customers, suppliers, executives, peers, and subordinates.

Strategic thinking, problem-solving, negotiation, and decision-making skills.

Drive for Results and Perseverance.

Well versed in all MS Office applications.

Ability to travel on short notice.

Qualifications

Bachelor’s degree in business management, engineering, manufacturing, or a related discipline; MBA (optional).