Lead Service Administrator

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors


Role Description

As the Lead Service Administrator, you will not only perform the day-to-day functions of a Service Administrator but also lead and manage a team of offshore Service Administrators who support our Australian business. You will act as the key point of contact for your team, ensuring smooth operations, consistent delivery of high-quality administrative support, and compliance with internal standards and client expectations.
In your dual role, you will support Australian-based Service Consultants by overseeing all onboarding and offboarding administration for Australia Contractors. This includes preparing employment contracts, booking pre-employment medicals and police checks, arranging travel, and ensuring timely processing of contract extensions and rate changes. Simultaneously, you will manage your team’s performance, delegate tasks effectively, and drive continuous improvement in workflows and service delivery.


Principle Accountabilities:

Act as the senior point of contact for the offshore Service Administration team.

Lead, coach, and support the Service Administrators to meet key deliverables and performance targets.

Allocate and balance workloads, monitor turnaround times, and ensure service excellence is consistently delivered.

Provide ongoing training, onboarding, and mentoring for team members.

Perform service administration duties, including contractor onboarding, contract preparation, compliance checks, rate changes, and offboarding processes.

Liaise with Australian Service Consultants and the Service Manager to ensure client and contractor needs are met in a timely and professional manner.

Conduct quality assurance checks on team outputs to ensure data accuracy and process compliance.


Skills, Knowledge, and Experience

Proven experience in a leadership or team coordination role, preferably in an administrative or service delivery function.

Excellent communication, customer service, and relationship-building skills.

High-level proficiency in Microsoft Office (especially Word and Excel); experience with CRM or ERP systems highly regarded.

Highly organized with strong time management, task delegation, and prioritisation skills.

Detail-oriented with a commitment to data accuracy and quality assurance.

Ability to work independently and collaboratively in a fast-paced environment.

Previous experience in recruitment or contractor workforce administration is an advantage.


What we can offer you!

Attractive monthly base salary + competitive commission/performance bonus.

Genuine career progression opportunities, either locally or globally!

World-class training programs and development opportunities.

Virtual Onboarding Events exclusively for new hires.

Team driven environment, supportive culture with a focus on work-life balance.

Career breaks available after one year.

Real time recognition through our employee reward platform.

Mental Health First Aiders to signpost you to support when you need it.

Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)

Charity days for various important causes, such as Relay for Life and Earth Day.


Our Core Values:

Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.

Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.

Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.

Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! - www.airswift.com

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.