Learning Consultant

Role Overview
Think Academy U.S. is looking for a Learning Consultant for our Elementary and Middle School courses. Learning Consultant provides expert guidance and personalized support to parents, ensuring that students’ needs are effectively met throughout their learning journey at Think Academy.

In this role, you will be responsible for managing leads from our official website, contacting families promptly after a placement test request is submitted, conducting follow-up calls, and analyzing students’ test reports to recommend the most suitable courses. You will also maintain ongoing communication with parents to ensure a smooth transition from trial to enrollment. This position requires strong communication skills, quick problem-solving abilities, and a thoughtful, sales- and service-oriented mindset.



Key Responsibilities
Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.

Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication.

Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses.

Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.

Manage leads generated from digital channels (website, ads, social media) — track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment.

Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.

Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness.

Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals.