LiveChat - Customer Service Representative

What you'll be doing

Responding to inbound customer calls, emails and messages in a timely and efficient manner

Addressing customer inquiries, feedback and complaints with empathy, professionalism and a solutions-focused approach

Providing product information and assistance to help customers make informed decisions

Documenting customer interactions and following up as needed

Identifying opportunities to improve customer satisfaction and suggesting process improvements

Maintaining up-to-date knowledge of our products, services, policies and procedures

What we're looking for

Proficiency in Mandarin and with basic proficiency in English, both written and verbal. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Candidates with 1 year of experience in finance, fintech, or internet-related industries are preferred.

Excellent communication and interpersonal skills, with the ability to listen actively and respond to customer needs

Strong problem-solving and decision-making skills, with the ability to think on your feet

A friendly, patient and a genuine passion for delivering outstanding customer experiences



工作职责：

识别并解决客户合作中的问题，及时提供答复和解决方案，确保出色的用户体验

深刻理解客户需求，及时向相关部门传达并推进需求落地，提升客户满意度

处理紧急故障事件，制定客户应对策略，与多个部门协同合作，最大限度减少故障对客户的影响

定期分析客户账户与市场数据，为客户提供宝贵的业务与市场洞察

与商务、产品、技术、财务等部门密切协作，高效推动工作项目的执行与落地

岗位要求：

客服相关工作经验，有金融、互联网金融或互联网行业客服经验者优先考虑

沟通能力优秀，善于倾听与表达，能够主动发现问题、进行判断并提供解决方案

出色的团队协作能力，能够与其他团队紧密配合，确保多线客户项目顺利推进

细心谨慎，具备卓越的组织能力

What we offer

We are committed to creating a positive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits including:

EPF, SOSCO, Income Tax covered

Generous annual leave and sick leave entitlements

Opportunities for career development and ongoing training

Team bonding activities and social events