Logistics Operations & Commercial Support Executive

About the Role

We are looking for a Logistics Operations & Commercial Support Executive to join our freight forwarding team.

This role is designed for someone who wants to build a long-term career in logistics. You will first learn and understand the operational side of freight forwarding before gradually taking on costing, quotations, customer follow-up and commercial support responsibilities.

The career development path will be:

Freight Operations → Costing & Quotations → Customer & Commercial Support

Key Responsibilities

1. Freight Operations Support

Learn and understand the complete freight forwarding shipment process.

Assist with shipment schedules, shipping documents and cargo arrangements.

Coordinate with operations team, shipping lines, agents, transporters and other service providers.

Monitor shipment and delivery status.

Follow up on pending documents, shipment arrangements and operational matters.

Ensure shipment information and records are properly updated.

2. Costing & Rate Management

Learn how freight and logistics costs are calculated.

Collect and organize rates from shipping lines, agents and service providers.

Prepare shipment costing based on actual operational costs.

Maintain accurate and updated costing records.

Record quotations and costs systematically for future reference.

Ensure quotations are prepared based on approved company costing.

3. Customer Quotations

Prepare clear and professional quotations for local and overseas customers.

Understand customers' shipment requirements before preparing quotations.

Check freight rates, customs clearance, transportation and other relevant charges.

Work closely with the Sales Manager and operations team to confirm costing before quoting.

Maintain proper quotation records and customer information.

4. Customer Follow-Up & Commercial Support

Follow up with customers on quotations and shipment enquiries.

Conduct weekly follow-ups on pending quotations and potential shipments.

Update quotation status and customer responses.

Support the Sales Manager in handling customer enquiries and daily commercial matters.

Assist with existing customers as well as overseas enquiries when required.

Coordinate internally to ensure customers receive accurate shipment information and updates.

What We Are Looking For

Detail-oriented and organized.

Comfortable working with numbers and costing.

Basic to good knowledge of Microsoft Excel.

Strong follow-up habit and sense of responsibility.

Able to manage multiple quotations and shipment matters simultaneously.

Good communication and coordination skills.

Able to communicate in Mandarin, English and Bahasa Malaysia.

Willing to learn freight forwarding operations from the ground up.

Able to work independently after training.

Fresh graduates are welcome to apply.