Manager, Cards Usage and Partnerships

About the role

As the Manager, Cards Usage and Partnerships at HSBC Bank Malaysia Berhad, you will play a crucial role in driving the growth and engagement of the bank's credit and debit card portfolio. Based in the vibrant city of Kuala Lumpur, this full-time position will see you collaborating closely with key internal and external stakeholders to develop and implement strategies that optimise card usage and strengthen valuable partnerships.

What you'll be doing

-Analysing card usage data and consumer insights to identify opportunities for increased card activation and spending

-Developing and executing marketing campaigns and initiatives to drive card adoption and usage

-Negotiating and managing partnerships with merchants, retailers, and other third-party organisations to deliver compelling value propositions for cardholders

-Monitoring and evaluating the performance of card usage and partnership programmes, making data-driven recommendations for continuous improvement

-Collaborating with cross-functional teams, including product, digital, and customer experience, to enhance the overall card proposition

-Staying up-to-date with industry trends and best practices to ensure HSBC's card offerings remain competitive and innovative

What we're looking for

-Minimum 5 years of experience in a cards, payments, or partnership management role within the banking or financial services industry

-Strong analytical skills with the ability to interpret data and translate insights into actionable strategies

-Excellent communication and stakeholder management skills, with the ability to build and maintain effective relationships

-Proficiency in project management, with the capacity to juggle multiple tasks and deliver results within tight deadlines

-Familiarity with digital and mobile payment technologies, as well as a good understanding of the Malaysian financial landscape