Manager, Customer Due Diligence

Job Scope / Position Summary
Customer Due Diligence unit oversees nationwide Customer Due Diligence / KYC (Know Your Customer) related matters. The incumbent monitor and establish approach to ensure the customer due diligence activities aligning with BNM Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing and Targeted Financial Sanctions for Financial Institution Policy Document and Generali Group Policies.

Main Responsibility
Customer Due Diligence (CDD)

Monitor the daily performance of Customer Due Diligence Executive for onboarding, periodic review and trigger event review.

Establish Turnaround Time to ensure the CDD is conducted within reasonable timeline (simple / complex CDD).

Ensure compliance with relevant government regulations and the Company's internal guidelines and policies.

Support Compliance in AML/CFT related trainings.

UBO Identification & Verification

Responsible to ensure that UBO information is collected, verified and accurately documented.

Establish clear workflows for the collection of UBO information, including the use of corporate registries, official documents and third-party databases to verify the identity and ownership structure of client companies.

Identify red flags, discrepancies, or suspicious patterns in ownership structures, such as shell companies, nominee shareholders or others.

Ensure transparency in UBO reporting, maintaining an up-to-date internal registry of UBOs for all client in accordance with legal obligations.

Governance, Controls & Integration

Review, update and ensure standard operating procedures (including approach for Ultimate Beneficial Owner Identification) are promptly rolled out to ensure regulatory guidelines and group policies are adhered to.

Review and ensure department standard operating procedures are promptly updated.

Manage process deviations and streamline it for standardization and consistency.

Conduct periodic reviews and promote awareness culture within the unit.

Continue to improve internal control procedures and ensure appropriate internal controls are enforced.

Reinforce first level of control & defense. Ensure satisfactory audit results and all audit issues raised are promptly follow up and attended to until closure.

Leadership & Team Management

Lead and mentor the sanction screening team and fostering a culture of compliance, integrity and accuracy.

Ensure appropriate resource allocation within the team to meet regulatory demands and workloads requirement.



Qualification and Experience Requirement
Education

Bachelor’s degree in law, Finance, Business, Risk Management of related fields

Certification in AML, Sanctions, or related compliance areas is highly desirable, CAMS – Certified Anti-Money Laundering Specialist, AAMPL Core Level – Associate Anti-Money Laundering Professional

Experience

Minimum 6 – 8 years of experience in compliance, sanction screening, AML, or related fields, preferably within financial services or insurance industry.

Proven experience in managing a team of sanction screening and compliance processes.

Strong knowledge of international sanctions rules and regulations

Skills

Excellent leadership and people management skills

Strong analytical and investigative skills with high attention to details

Ability to interpret and apply complex regulatory requirements

Strong communication and stakeholder management skills