Manager, Key Account

1. Partner Management & Growth

Serve as the primary relationship owner for assigned partners (Apple, Telcos, Retailers, APR, SNS, C2B, Enterprise).

Manage partner KPIs including trade-in volume, device quality, GP%, and campaign activation.

Lead weekly/monthly performance check-ins and drive corrective actions where required.

Identify upsell opportunities (store expansion, new partner locations, additional product categories).



2. Execute BBTI Partner Action Plans

Support partner programs aligned with 2025–2026 volume targets

Ensure partners consistently meet operational readiness: staff trained, price matrix activated, TIV accuracy, SOP compliance.



3. Frontliner Engagement & Gamification

Execute frontliner challenges, leaderboards, and rewards to drive trade-in and conversion.

Conduct frequent store/partner visits to motivate, train, and troubleshoot frontliner performance.

Track frontliner participation, conversion accuracy, and program effectiveness.



4. CAM Retail Offline Collaboration

Work with CAM Offline team to integrate partner led campaigns into store floors.

Ensure trade-in targets for CAM retail stores are achieved

Collaborate on training for store teams on partner programs and grading expectations.



5. Pre-Sales Support & Program Enablement

Support development of program proposals, pricing updates, and trade-in workflows.

Provide on-ground insights to help shape TIV strategy, grading improvements, and device intake SOPs.

Assist in preparing partner decks, tenders, and commercial proposals.



6. Operational & Reconciliation Excellence

Ensure accurate device intake, documentation, and alignment with Ops & Finance teams.

Monitor grading reliability, SLA adherence, and TAT improvements with every partner.

Identify discrepancy risks early and drive resolution quickly.



7. Reporting & Insights

Maintain dashboards for partner performance, pipeline, and forecast accuracy.

Report volume vs target, GP trends, and operational issues to the Head of BD & Pre-Sales.

Provide data-driven insights to support pricing and program tuning



Experience

Diploma or Bachelor’s degree in Business, Commerce, or related field.

3–6 years in enterprise account management, telco, device trade-in, retail, electronics, or similar environment.

Experience managing corporate partners or retail networks is an advantage.



Skills

Strong relationship management and stakeholder communication.

Commercial understanding (TIV, GP, revenue drivers).

Ability to engage frontliners and influence performance on the ground.

Problem-solving and solution-based thinking.

High execution discipline and ability to manage multiple partners.



Mindset

Ownership-driven and hands-on.

Comfortable with fast pace, field engagement, and partners with high expectations.

Data-driven with strong attention to detail.

Strong teamwork across Operations, Retail, Sourcing, Finance, and Marketing.