Marketing Assistant (Content)

Strong Understanding of Social Media & E-Commerce Platforms

Understand across all related platforms, including what content works and how audiences behave differently on each platform.

Content Ideation & Storytelling

Able to turn products, services, trends, and brand messages into engaging social media content.

Marketing Knowledge

Understand how content supports awareness, engagement, conversion, and business growth.

Communication Skills

Strong communication skills in Bahasa Malaysia, English and Mandarin. Able to communicate clearly with clients, teammates, creators, talents, and production partners.

Campaign Execution

Able to manage campaign timelines, content deliverables, creators, approvals, and posting schedules from start to finish.

AI & Digital Trends

Keep up with AI tools, social media trends, platform updates, and new content formats.

Core Responsibilities & Scope

· Product & Content Management:

Uploading products, writing descriptions, adding images, managing pricing, and updating inventory.

· Order Fulfilment:

Processing orders, coordinating with warehouse teams, quality checks, packing, and tracking shipments.

· Customer Service:

Responding to inquiries, resolving issues, handling returns, and ensuring a positive online experience.

· Marketing Support:

Assisting with email campaigns, social media promotions, and analyzing website traffic/sales data.

· Platform Maintenance:

Ensuring the e-commerce site is functional, testing updates, and troubleshooting technical issues.

· Marketing Strategy & Planning: Developing, implementing, and monitoring marketing campaigns to meet business goals.

· Market Research & Analysis: Identifying target audience demographics, analyzing competitor products, and tracking market trends.

· Content & Brand Management: Creating content calendars, managing social media, writing copy, and maintaining brand style guides.

· Digital & Traditional Marketing: Managing SEO/SEM, email marketing, website optimization, and coordinating print or broadcast ads.

· Campaign & Budget Management: Executing product launches, organizing promotional events, and managing project budgets.

· Performance Tracking: Analyzing campaign performance metrics, generating reports, and utilizing CRM software.

Job Types: Full-time, Permanent, Contract, Fresh graduate

Benefits:
- Annual Leave, Birthday Leave, Public Holiday
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Staff Purchase

Work Location: In person