MARKETING & RESERVATION ASSISTANT

What you'll be doing

Marketing Assistant

· Assist in planning, contributing ideas, development and executing marketing campaigns (online and offline) such as social media posts, newsletters and promotional materials such as brochures, flyers and presentations.

· Manage and update social media accounts and engage with followers.

· Support promotional activities, events and customer engagement programmes including logistics.

· Assist with market research, data collection and basic competitor analysis to identify trends and opportunities.

· Compile, track and analyse marketing data, metrics and questionnaires to measure campaign effectiveness and prepare reports.

· Make calls for surveys, follow-ups and information gathering.

· Maintain relationships with travel and tour vendors.



Reservation Assistant

· Handle enquiries and bookings (phone, email and social media) in accordance with company’s policy.

· Ensure all customer requests are responded in timely manner.

· Be familiar with Rates Structure in order to provide accurate price to customers.

· Process and record in-coming reservations with confirmation sent out.

· Collect payments and liaise with Operation Department on car booking arrangements.

· Handle and process billing requirements.

· Process cancellation/amendments to reservations made (extension, early termination, etc).

· Maintain accurate records of bookings, payments, transactions and phone calls.

· Forward correct and relevant information to Operation Department so that customer’s expectations are satisfied such as car issues, complaints, cancellations and refunds.

· Prepare and maintain files, reports, letters, memorandums and other relevant business documents.



What we're looking for

· Good written and verbal communication skills

· Organised, detail-oriented and able to manage multiple tasks

· Numerical skills including compiling and analysing spreadsheets

· Interest in social media and digital marketing with basic knowledge of digital marketing tools and social media platforms

· Fluent in English, Bahasa Malaysia and Mandarin

· Maintain high level of telephone skills to meet company standard

· Interest in the automotive industry is a plus

· Able to start immediately



What we offer



At IPRAC, we are committed to provide a rewarding and fulfilling work environment where our employees can thrive. You will have the opportunity to grow your career, develop new skills and be part of a supportive and collaborative team. We offer a range of benefits including:

· Supportive team environment with training and development opportunities

· Comprehensive health and wellness support

· Opportunities for career advancement within the company

· Parental leave