Melaka Site: Call Centre Agent (Mandarin Speaker)

Responsibilities:
-Conduct outbound calls to customers to provide information/ details about donation services for NGO project
-Develop relationships with customers to ensure total customers satisfaction
-Ensure daily and monthly KPIs are met and exceeded
-To follow up, complete and submit customer's application timely
-To ensure high service standards by making sure all presentation to customers are in accordance to given product guide and script

Requirements:
-Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
-Required language(s): Mandarin, English, proficiency in Bahasa Malaysia will be an added advantage
-Has great communication and interpersonal skills
-Enthusiasm, Strong work ethic and willingness to learn
-Fresh graduate is welcome to apply
-Preferably Junior Executives specializing in Customer Service or equivalent.
-Full-Time position(s) available.