Mgr, Program Management

Essential Duties and Responsibilities:

A global process center of excellence owner to drive effective use of the identified documented process owner
Identify and mitigate risks associated with program delivery.
Owns product line/site revenue forecasts relative to hard POs and 26 week forecast
Drives to have a hard PO for every forecasted order
Has a copy of every applicable Customer contractual agreement
Aligns and redlines UCT procedures/process documentation to comply with agreed upon Customer requirements (to remove and give to CS Analyst)
Partners with Account Executives to redline Customer contractual agreements to reflect UCT interests
Is a CFT (Cross Functional Team) Leader, responsible for all Customer or Product Line demand/commercial objectives. Details are:
Single point of accountability for the performance of the demand and commercial activities for all existing business at the site for that Customer/product line
Lead a cross-functional team with Order Management, Planning, Purchasing, Engineering, Quality, Operations functions – establish a regular cadence for the team to align on activities needed to meet or exceed goals and objectives
The CFT Lead will be responsible for both production and NPI orders
Accountable for the following:

All customer service level Agreements
Quality, Delivery, Cost
Provide a weekly 12 Month rolling PO/Forecast orders to ensure forecast will be met
Customer/product line Profit & Loss statement
Comparing quote vs. actual PO price to ensure revenue targets will be met
Collecting on Customer claims per schedule committed to at 4B
Inclusive of stranded materials on revision changes
Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins…..)
Coordinating & facilitating Customer business/performance reviews
Quarterly reviews
Customer meetings – internal & external pre-alignment
All customer key process indicators
Regular cadence of internal reviews to govern performance
Setting of the priorities for the factory – based on Customer order priorities
Blocking inside lead-time orders, pull-ins, drop-ins, à align with planning/site GM à negotiate re-slotting with Customer & fees
Return Material Authorization management à follows the same rules as “order management”
Use the 12 month rolling forecast to provide Capacity / capability planning to ensure ontime delivery goals are met
Knowledge, Skills and Abilities:

Strong leadership and project management skills.
Good communication skills and ability to interact with internal and external.
Ability to manage multiple programs simultaneously.
Analytical and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong influence-management, negotiation, leadership and assertiveness skills.
Educational/Certification Requirement:

Bachelor’s Degree or equivalent in technical, business, or financial discipline
Above 7 years of experience in program management or a related field.