Operations Manager (Central Kitchen)

Duties and Responsibilities

 Coordinate end-to-end order processing, from preparation to delivery, ensuring smooth operations, clear communication, and a positive customer experience.
 Monitor daily workflows and coordinate with relevant departments to ensure tasks are completed accurately and on time.
 Stay up to date on product specifications and changes, ensuring updates are communicated clearly to the team.
 Support the management and optimisation of the POS system, to ensure accurate data.
 Review and implement existing Standard Operating Procedures (SOPs), and recommend improvements or new procedures where needed.
 Oversee inventory management processes, including monitoring stock levels and replenishment to minimise stockouts and wastage.
 Lead and support the operations team by providing clear guidance, coaching, and performance feedback.
 Foster a positive and collaborative work environment that promotes accountability, teamwork, and productivity.
 Maintain a clean, safe, and compliant work environment in accordance with health, safety, and hygiene regulations.
 Provide regular updates to the Senior Operations Manager on operational performance, challenges, and improvement opportunities.

Requirements

 Proven supervisory or operational experience within a central kitchen, food manufacturing facility, or large-scale F&B operation.
 Strong understanding of central kitchen operational workflows, process coordination, and inventory management.
 Proficiency in Google Workspace or other relevant software (e.g. POS, inventory, reporting).
 Strong leadership and communication skills, with the ability to manage and motivate a team.
 Sharp analytical, problem-solving, and organisational skills with strong attention to detail and quality assurance.
 Able to thrive in a fast-paced environment and manage multiple priorities simultaneously.
Flexibility and willingness to work on a 5-day / 6-day alternating weekly roster.