Operations Manager (Subway)

Duties & Responsibilities:

To oversee a minimum of 6 Districts and responsible for the region performance to meet region KPIs and Subway operational standards

Plan and work to budgets, maximize profits and achieve sales targets

To manage Area Manager's store visitations and performance

To conduct monthly Business Review with each Area Managers

To provide the region sales analysis and prepare necessary proposal on the regions sales/financial/KPI results

Daily intervention on trigger point exceptions from daily financial report and daily complaints

Involve in recruit of new staff, train and develop existing staff

To prepare master plan for each new restaurant opening activities in the region, ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations

Ensure high standards of customer service are maintained

Implement and instill in your team on company policies, procedures and ethics

Handle customer complaints and queries

Implement branded promotional campaigns launch by Marketing Team, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns

Prepare reports and other performance analysis documentation



Job Requirements:

Degree or Diploma in any Discipline

5 years’ experience in multi-store operations with proven records of achievement in sales & cost control objectives and operations standards

Strong communication and presentation skills

Analytical and report writing skills

Eyes for details with exceptional follow-up skills

Ability to work with and supervise people, recognizing the diversity of cultures in people and their level of education and experience

Business acumen and good with figures & P&L statement

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