Outlet Supervisor / Supervisor (Radia Commercial)

Requirements

Ability to speak and write in English and Bahasa Malaysia fluently.
Must possess at least an SPM Certification.
Minimum 3 Years of Experience in F&B Outlet Management.
Strong Teamwork Skills to achieve outlet targets and ensure smooth operations.
Self-Discipline and Self-Driven to stay updated with industry Knowledge and Skillset to fulfill tasks in outlet operations.
Basic Computer Skills, including proficiency in Microsoft Excel, PowerPoint, and other relevant software.
Must Possess Own Transportation.
Willing to Travel.


Responsibilities

We are looking for Assistant Supervisor / Supervisor for our outlet at Radia Commercial. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE’s customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Expected to work at highest standard at all times to ensure outlets product and service quality.
Manage and to brew the beverage based out in-house recipe.
Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
Forecast and set sales target with actions in place to meet sales target set.
Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.