Platform Analytics & Insights Specialist

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?​

Analytics Implementation & Tracking:

Translate business questions into data requirements
Develop a comprehensive analytics strategy and implementation plan for our enterprise digital channels
Collaborate with cross-functional teams to define key performance indicators (KPIs) and track user interactions, conversions and other critical metrics
Implement advanced analytics tools and technologies to capture, process and analyze platform data
Ensure accurate and reliable data collection across all digital touchpoints
Continuous Improvements: Proactively identify data gaps and analytics needs, proposing solutions to enhance tracking and reporting capabilities
Reporting & Dashboards

Design and develop intuitive, interactive reporting dashboards to monitor the performance of our enterprise digital platforms (not limited to Self-Serve Portal, Digital Buying Platform, AI Chatbot, Enterprise Mobile App)
Consolidate data from multiple sources to provide a unified view of platform KPIs, user journeys and trends
Generate timely and insightful performance reports for management, highlighting key findings and actionable recommendations
Continuously optimize the dashboard design and reporting structure based on stakeholder feedback and evolving business needs
Data-Driven Insights and Optimization:

Analyse platform data to uncover hidden patterns, identify pain points and discover opportunities for improvements
Translate complex data into clear, visually engaging insights that drive informed decision-making
Collaborate with cross-functional teams to develop and test hypotheses for platform optimization
Measure the impact of optimization efforts and refine strategies based on data driven outcomes
Stakeholder Engagement and Optimization:

Proactively communicate platform performance and key insights to key stakeholders, including management, product and technology teams
Serve as subject matter expert, providing guidance and recommendations to drive strategic initiatives and foster a data-driven culture
Collaborate with various teams to ensure alignment on analytics requirements, data governance and reporting needs
Stay up-to-date with industry trends, best practices and emerging analytics technologies to continuously enhance our capabilities
What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.