Program Manager

Responsible for the business engagement process, customer care, contract agreement, RFQ (quotation), NPI, mass production and financial aspects.

Responsible for customer satisfaction Index (CSI, MOR, KPI) and TQRDCEB indicators.

Work closely with customer to achieve their goals in pricing, technology requirements and business models (VMI, CTO, DTL, Hub).

Manage process, product, materials and engineering changes between the customer, suppliers and internal functions.

Very experienced in managing both local and international based customers.

Communicates company's interest to potential customers, and the customer's requirements to company management.