Purchasing Coordinator

Requirements

Minimum Diploma in Business Administration, Marketing, or related field
1–3 years of experience in sales support, coordination, or similar administrative role
Must be able to communicate in Mandarin, English, and Bahasa Malaysia
Detail-oriented with excellent organizational and multitasking abilities
Good interpersonal skills with a customer-focused attitude
Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM or sales software experience is an advantage
Able to think quickly, resolve issues, and support the sales team efficiently
Cooperative, proactive, and able to work well in a team
Able to prioritize tasks and meet deadlines under pressure
Willing to learn product knowledge and stay updated with market trends
Responsibilities

Provide administrative and operational support to the sales team, including preparing presentations, proposals, and meeting materials
Process and manage sales orders from entry to fulfillment, including monitoring order status and communicating with customers
Act as a point of contact for customers, handling inquiries, resolving issues, and providing product information
Follow up with customers to ensure satisfaction and manage post-sales support
Prepare and analyze sales reports, tracking performance, conversion rates, and customer feedback
Maintain and update the customer database, sales records, and contract documentation
Build and maintain positive customer relationships, addressing feedback and supporting continuous improvement
Support the implementation of sales strategies by providing insights from customer interactions and market trends
Maintain up-to-date knowledge of products, features, and industry developments to better support sales and customer needs
Monitor inventory levels and coordinate with supply chain or logistics to ensure product availability
Assist in onboarding and training new sales staff, while offering ongoing guidance to support team productivity
Benefits

Annual Leave
Medical Leave
Staff Insurance
Birthday Celebrate
EPF/Socso/SIP