Quality Assurance Executive

Quality Management System (QMS)
Ensure company operations comply with internal policies, standard operating procedures (SOPs), customer requirements, and applicable regulatory requirements.

Establish, implement, maintain, and continuously improve the Quality Management System (QMS) in compliance with ISO 9001:2015 and ISO 14001:2015 standards.

Maintain proper documentation control for quality procedures, work instructions, records, and forms to ensure accuracy, traceability, and compliance.

Coordinate and lead internal audits, management review meetings, corrective action follow-ups, and continuous improvement initiatives.

Support external certification audits, customer audits, and regulatory inspections.

Quality Assurance & Control
Ensure incoming raw materials, in-process production, and finished products meet approved specifications and quality standards.

Monitor and analyze quality performance indicators such as defect rates, customer complaints, non-conformance reports (NCRs), and rejection trends.

Investigate product defects, quality issues, and customer complaints by conducting root cause analysis and implementing effective corrective and preventive actions (CAPA).

Prepare and maintain quality inspection reports, test records, Certificates of Analysis (COA), audit reports, and other QA/QC documentation.

Ensure production processes are carried out in accordance with approved specifications, SOPs, GMP, HACCP, and food safety requirements.

Recommend and implement process improvement initiatives to reduce defects, wastage, downtime, and customer rejections.

Customer & Supplier Quality Management
Handle customer complaints, feedback, and product non-conformities professionally and within the required timeline.

Coordinate with suppliers regarding quality-related issues, supplier audits, corrective actions, and improvement plans.

Work closely with Production, Customer Service, Purchasing, Finance, and Warehouse departments to improve operational efficiency and product quality.

Reporting & Data Analysis
Prepare quality performance reports and present findings during management review meetings.

Maintain accurate records of audit findings, inspection results, testing data, and quality performance metrics.

Conduct data analysis and provide recommendations to management to support decision-making and continuous improvement initiatives.