Remote Student Advisor (Post-Sales Customer Service)

Key Responsibilities
-Serve as the first point of contact for students and parents, answering inquiries, resolving issues, and providing timely assistance.
-Proactively follow up with potential students, offering clear and personalized course information to help them make informed educational decisions.
-Maintain strong relationships with existing students and parents, by delivering efficient, high-quality service and responding to inquiries promptly and professionally.
-Keep accurate and detailed CRM records of interactions, feedback, issues, and resolutions.
-Collaborate with the teaching, product, and customer experience teams to collect feedback and help improve products and services.
-Stay up to date with course details, pricing, and service policies to ensure accurate information is provided to students and parents.
-Participate regularly in training webinars and learning sessions to stay updated on the latest educational information and product knowledge, continuously enhancing professional skills in alignment with our service excellence goals.

Requirements
-Bachelor’s degree or above.
-Fluent in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
-Relevant experience in customer service or sales roles; candidates with an education industry background are preferred.
-Excellent communication, interpersonal, and customer service skills.
-Highly organized and self-driven; able to work independently and manage tasks remotely.
-Familiarity with CRM systems and online communication tools.
-A positive work attitude, patience, and a strong customer-oriented service mindset.
-Strong problem-solving skills, with the ability to handle customer disputes professionally and positively.

Work Schedule
-5 days per week, 40 hours per week.
-Shift timing: 11:30 PM – 8:30 AM Or 1:00 AM – 10:00 AM
-Fixed work shifts will be confirmed prior to onboarding.