Retail Assistant, Service Point (Penang) - SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Work Locations

Bayan Baru
Butterworth

Employment & Salary Details

Full-Time (FTE)

Basic Salary: RM2,050
KPI Incentive: Up to RM1,175
Fixed Allowance: RM150
Overtime (if required)
EPF & SOCSO

Fixed Term Contract

Basic Salary: RM1,850
KPI Incentive: Up to RM575
Fixed Allowance: RM150
Overtime (if required)
EPF & SOCSO

​Working Hours - (6 working days per week, rotational shifts & off days)

10:00 AM – 6:30 PM
1:00 PM – 9:00 PM

Job Description

Welcome and assist customers in a friendly and professional manner.
Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
Service customers’ delivery, packing, and shipping needs efficiently.
Receive customer orders and coordinate with drivers for pick-up.
Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.
Assist, sort & process inbound volume and support drivers in parcel collection.
Ensure adherence to standard operating procedures at all times.
Perform other ad-hoc duties as required.
Requirements:

Essential Requirements:

Decent knowledge of Microsoft Office tools
Detail-oriented, meticulous, and pleasant personality
Experience in customer service or logistics is an advantage
Have prior working experience in retail, service point or any similar nature