Retail Executive (Skincare)

Job Summary

To support WonderLab’s retail business operations by managing daily store activities, ensuring excellent in-store execution, and driving sales performance across assigned key accounts (e.g., R Pharmacy, SOGO, and new retail partners). The Retail Executive ensures that WonderLab’s merchandising, promoter operations, and retail branding are consistently aligned with company standards and deliver a strong consumer experience.



Job Responsibilities :

1. Store Operations & Field Management

• Monitor and manage daily store operations across assigned retail partners to ensure sales objectives and brand standards are met.

• Conduct routine store visits to review promoter performance, shelf presentation, tester condition, and stock sufficiency.

• Ensure compliance with planogram, POSM display, and visual merchandising guidelines.

2. Promoter & Manpower Coordination

• Supervise and schedule promoter shifts, ensuring optimal manpower allocation across outlets.

• Track promoter attendance, punctuality, and productivity; resolve on-ground operational issues promptly.

• Support promoter engagement and communication, ensuring sales targets and product knowledge are well understood.

3. Campaign & Activation Support

• Execute retail campaigns, in-store sampling, and promotional activities in coordination with the Marketing team.

• Ensure timely setup of promotional materials, testers, and display updates.

• Collect feedback from field activities to support post-campaign reporting and continuous improvement.

4. Sales & Performance Tracking

• Track daily and weekly sales performance, consolidating data for review with the Retail Assistant Manager.

Identify and escalate issues related to low-performing outlets, stock shortages, or visual inconsistencies.

• Provide recommendations to improve in-store conversion and visibility.

5. Account & Partner Liaison

• Maintain good working relationships with store managers and retail partners to facilitate smooth campaign execution and merchandising compliance.

• Coordinate with supply chain and logistics for stock replenishment and tester management.



Job Requirements

• Minimum SPM, Diploma or Bachelor’s Degree in Business, Marketing, or a related field.

• Open for fresh graduate that have related internship experience

• 1–3 years of experience in retail operations, field merchandising, or promoter management (beauty / FMCG preferred).



Job Skills & Competencies:

• Strong coordination and interpersonal skills.

• Detail-oriented with good time management and accountability.

• Proficient in Microsoft Excel (sales reporting) and WhatsApp / Telegram for field communication.

• Able to travel frequently to outlets within the Klang Valley area and within Malaysia on quarterly basis

• Passionate about beauty and customer experience.