Retail Operations Assistant Manager

What You’ll Enjoy as a Ferunian

-Comprehensive Medical Coverage: Includes hospitalization, outpatient, dental, and optical benefits.

-Work-Life Balance: Enjoy a 5 day work week with weekends off, and working hours from 9:00 AM to 6:00 PM.

-Wellness & Lifestyle Perks: Access to an on-site gym, leisure spaces, and free flow of food and drinks.

-Free Parking: Complimentary parking for all employees.

Your Role at Feruni

1. Lead Store Excellence and Operational Efficiency

-Oversee daily store operations to ensure smooth execution, professionalism, and consistency.

-Maintain high standards in store upkeep, cleanliness, and brand presentation.

-Maximize the use of CRM/ERP, and digital tools to support sales and service.

-Develop and implement clear Standard Operating Procedures to ensure consistency and accountability across all stores.

2. Elevate Team Capability and Customer Experience

-Design and deliver structured training on customer excellence, product knowledge, and selling skills.

-Coach and support sales consultants to strengthen performance and confidence.

-Lead onboarding for new hires and promote continuous learning and development.

3. Drive Performance and Lead Change

-Monitor store and team performance using sales and operational KPIs.

-Identify gaps and lead initiatives to streamline operations and enhance service quality.

-Champion change management efforts to implement new systems and improve workflows.

What We’re Looking For

-Bachelor’s Degree in any relevant field.

-Minimum 5 years of experience in retail operations or a sales leadership role.

-Proven experience in training, coaching, and improving team performance.

-Familiarity with technical or concept-based product selling is a plus.

-Proficiency in CRM/ERP systems (preferably Microsoft Dynamics 365).

-Excellent communication, facilitation, and leadership skills.

-Own transport and willingness to travel outstation when required.