Retail Supervisor (Setia City Mall)

Key Responsibilities:

Lead and motivate the sales team to achieve daily and monthly sales targets.

Drive store performance by monitoring KPIs such as conversion rate, UPT, and ATV.

Provide exceptional customer service and ensure a positive shopping experience at all times.

Support the Store Manager in daily operations and overall store management.

Coach and guide team members on product knowledge, selling techniques, and customer engagement.

Ensure visual merchandising standards and store presentation are consistently maintained.

Oversee stock management, replenishment, and inventory accuracy.

Handle customer feedback, resolve complaints professionally, and manage escalations.

Ensure team compliance with SOPs, grooming standards, and company policies.

Assist in staff scheduling, training, and performance monitoring.

Key Requirements:

Minimum 1–2 years of retail experience, preferably in a supervisory role.

Proven ability to lead a team and drive sales performance.

Strong leadership, communication, and interpersonal skills.

Results-driven, proactive, and customer-focused mindset.

Able to work retail hours, including weekends and public holidays.

Professional appearance and well-groomed.