SALES ADMIN / SALES ASSISTANT

Position Overview
We are looking for an organized, detail-oriented Sales Administrator to support our sales and marketing efforts and ensure smooth day-to-day operations. This role involves managing customer inquiries, processing orders, maintaining client records, and assisting with team initiatives. This position requires flexibility across a 2-shift schedule that combines in-office collaboration with working from home.

Key Responsibilities
• Handle Customer Inquiries: Respond promptly and professionally to incoming customer queries via phone, email, or messaging channels.
• Follow Up on Quotations: Actively reach out to prospective and existing clients regarding issued quotations to assist in closing sales.
• Process Sales Orders: Accurately enter, verify, and track sales orders from placement through to delivery.
• Update CRM System: Maintain up-to-date customer records, sales data, interactions, and pipeline statuses in the CRM system.
• Collaborate with Marketing Department: Coordinate with the marketing team on ongoing campaigns, lead handoffs, promotional materials, and client feedback.
• Ad-Hoc Tasks: Assist management and the sales team with administrative duties and special projects as needed.

Working Schedule & Location
This is a 6-day workweek position operating on a 2-shift rotation with a hybrid arrangement (Work from Office + Work from Home):

1. Morning Shift Schedule
• Days: Monday – Saturday (6 days, Sunday off)
• Monday – Friday: 9:00 AM – 6:00 PM (Work from Office)
• Saturday: 9:00 AM – 6:00 PM (Work from Home)
2. Afternoon Shift Schedule
• Days: Sunday – Friday (6 days, Saturday off)
• Total Working Hours: 2:00 PM – 11:00 PM
• Sunday: 2:00 PM – 11:00 PM (100% Work from Home)
• Weekdays (2 Days): 2:00 PM – 11:00 PM (100% Work from Home)
• Weekdays (3 Days): Hybrid Split
o 2:00 PM – 6:00 PM: Work from Office
o 6:00 PM – 11:00 PM: Continue from Home

Requirements & Qualifications

• Software & Technical Skills:
o Familiarity with ERP systems for order processing and inventory data.
o Proficiency in Microsoft Excel (data entry, managing spreadsheets, basic formulas).
o Familiarity with CRM platforms.
• Communication:
o Good Business English writing skills for clear professional email, message, and document correspondence.
• Work Arrangement & Shift Flexibility:
o Must be fully willing and able to work the 6-day morning/afternoon rotation as detailed above.
o Reliable high-speed internet connection and a suitable quiet home workspace for WFH days and late-evening hours.
• Experience & Attributes:
o Prior experience in sales administration, customer service, or administrative support roles preferred.
o Strong organizational skills, attention to detail, and ability to work independently with minimal supervise during remote shifts.