sales admin/support

Key Responsibilities / 主要职责

Prepare and process sales orders, quotations, and invoices.
准备和处理销售订单、报价单和发票。

Maintain accurate records of customer accounts, contracts, and sales documentation.
维护客户账户、合同及销售文件的准确记录。

Coordinate with internal departments (finance, logistics, production) to ensure timely delivery and customer satisfaction.
与内部部门（财务、物流、生产）协调，确保及时交付并提升客户满意度。

Assist in monitoring sales performance, preparing reports, and updating databases.
协助监控销售业绩，编制报告并更新数据库。

Handle customer inquiries, follow‑ups, and provide administrative support to the sales team.
处理客户咨询、跟进，并为销售团队提供行政支持。

Support marketing and promotional activities when required.
在需要时支持市场推广和促销活动。

Ensure compliance with company policies and statutory requirements in documentation.
确保文件符合公司政策及相关法规要求。

Be responsible for the whole process follow‑up of foreign trade orders, including order confirmation, contract signing, production coordination, logistics arrangement, document preparation, payment collection, etc., to ensure smooth delivery of orders.
负责外贸订单的全流程跟进，包括订单确认、合同签署、生产协调、物流安排、文件准备、款项收取等，确保订单顺利交付。

Use Mandarin, Malay, and English to communicate efficiently with domestic and foreign customers, relevant partners (such as freight forwarders, customs, etc.), timely connect order requirements, feedback production and delivery progress, and solve various problems in the cooperation process.
使用中文、马来文及英文高效沟通，与国内外客户及相关合作伙伴（如货运代理、海关等）保持联系，及时对接订单需求，反馈生产与交付进度，并解决合作过程中的各种问题。

Pay close attention to production progress, regularly connect with the production department, coordinate and solve abnormal situations in the production process, and ensure orders are completed on time and with quality.
密切关注订单生产进度，定期与生产部门沟通，协调并解决生产过程中的异常情况，确保订单按时保质完成。

Assist in handling customer complaints and after‑sales issues, maintain good customer relationships, and improve customer satisfaction and repurchase rate.
协助处理客户投诉及售后问题，维护良好的客户关系，提高客户满意度和复购率。

Monitor industry trends and foreign trade policies, provide timely feedback to the team, and assist in optimizing the follow‑up process to improve work efficiency.
关注行业动态及相关外贸政策变化，及时反馈团队，并协助优化跟进流程，提高工作效率。

Job Requirements / 岗位要求

Diploma/Degree in Business Administration, Marketing, International Trade, or related field.
商业管理、市场营销、国际贸易或相关专业的文凭/学位。

Minimum 1–2 years of experience in sales administration, customer service, or foreign trade order management.
至少 1–2 年销售行政、客户服务或外贸订单管理经验。

Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with ERP/CRM systems.
熟练使用 Microsoft Office（Excel、Word、PowerPoint），熟悉 ERP/CRM 系统。

Strong organizational skills with attention to detail and accuracy.
具备较强的组织能力，注重细节与准确性。

Excellent communication skills in English, Bahasa Malaysia, and Mandarin (mandatory for foreign trade coordination).
精通中文、英文及马来文（外贸协调必备）。

Ability to multitask, work independently, and support a fast‑paced sales environment.
能够同时处理多项任务，独立工作，并适应快节奏的销售环境。