Sales Coordinator

Requirements
-Assist the sales team with administrative tasks such as preparing quotations, processing sales orders, and managing customer inquiries.
-Coordinate sales activities, including scheduling appointments, arranging product demonstrations, and following up on leads.
-Maintain accurate and up-to-date sales records, including customer information, sales transactions, and inventory levels.
-Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
-Collaborate with other departments, such as marketing and logistics, to ensure smooth sales operations.
-Support the development and implementation of sales strategies and initiatives.
-Prepare sales reports and presentations to track sales performance and identify areas for improvement.

Responsibilities
-Manage and process sales orders from initial receipt through to fulfillment, ensuring accuracy and timely delivery.
-Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional customer service via phone, email, and other communication channels.
-Coordinate with internal departments, including sales, marketing, and logistics, to ensure seamless execution of sales strategies and customer satisfaction.
-Maintain and update customer databases, sales records, and other relevant documentation to ensure data accuracy and accessibility.
-Prepare sales reports, analyze sales data, and provide insights to the sales team to support decision-making and improve sales performance.
-Assist in the development and implementation of sales strategies and initiatives to achieve sales targets and expand market share.
-Handle customer complaints and returns, processing them efficiently and effectively to maintain customer satisfaction and loyalty.