Sales Manager, Online Resources (Malaysia)

Job Description

Closing Date: Applications will close on 6th Jan 2026.

What you’ll be doing:

Drive Digital Content Sales Strategy - Develop and implement short to medium-term sales strategies for eBooks and journals, achieving and exceeding annual targets while contributing to divisional revenue and profit objectives.
Lead Digital Customer Engagement - Plan and conduct strategic sales visits to institutions, libraries, and digital content aggregators, customizing digital product presentations and sales materials to maximize opportunities across your assigned territory.
Nurture Digital Publishing Relationships - Build and maintain strong connections with key stakeholders in the digital publishing ecosystem, including library consortia, academic institutions, and online content platforms.
Analyze Digital Market Trends - Monitor and report on eBook and journal market dynamics, competitor activities, and shifting user preferences, identifying new digital sales channels and opportunities in an evolving digital landscape.
Optimize Digital Portfolio Performance - Work with editorial and marketing teams to ensure eBook and journal offerings, licensing models, and pricing strategies remain competitive and aligned with market demands.
Demonstrate Leadership Excellence - Provide visionary leadership to your Sales Associates/Executives, fostering a high-performance culture through mentorship, clear direction-setting, and accountability while developing their potential to drive digital content sales growth.
Cross-Functional Collaboration - Partner with stakeholder departments (editorial, production, marketing, credit control) to enhance T&F's digital presence in your territory, ensuring seamless access and optimal user experience for digital products.
Strategic Business Development - Establish long-term digital business strategies for your territory, ensuring activities remain relevant and flexible to the rapidly evolving digital publishing environment while upholding company trading policies to protect profitability.
Qualifications

What we're looking for:

Extensive sales experience expected, preferably from within the academic publishing industry, with demonstrated success in eBook and digital journal sales channels and comprehensive knowledge of digital licensing models.
Digital Business Acumen - Understands digital publishing market dynamics and competition; aligns decisions with strategic goals; demonstrates profit orientation; identifies opportunities in the evolving digital content landscape.
Analytical & Problem-Solving Skills - Synthesizes complex information; collects and analyzes data effectively; identifies and resolves problems in a timely manner; develops alternative solutions using both intuition and experience.
Communication Excellence - Communicates clearly and persuasively both verbally and in writing; presents effectively to groups; proficient in English for global customer and colleague interactions; demonstrates strong presentation skills for digital product demonstrations.
Customer Focus & Relationship Building - Manages challenging customer situations with tact; responds promptly to needs; solicits and applies feedback; builds sustainable relationships with digital content buyers and platform partners.
Professional Ethics & Judgment - Demonstrates integrity and sound decision-making; follows organizational policies; maintains confidentiality; treats others with respect; takes responsibility for actions and follows through on commitments.
Quality & Innovation Orientation - Shows accuracy and thoroughness in work; proactively seeks improvements in digital content delivery and sales approaches; applies feedback effectively; monitors performance to ensure high standards.
Educational Background & Experience - Bachelor's degree required or equivalent combination of education and relevant experience, preferably with demonstrated success in digital content sales within academic publishing.
Additional Information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return:

An excellent work/life balance with a fantastic, flexible working culture
20 days(pro-rata for first year) annual leave per year, plus an extra day off for your birthday
4 paid volunteering days each year
Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense
Employee assistance programme – offering 24/7 well-being support
Performance bonus
Share Match – plan that matches every company share purchased with two free shares
Annual health screening, optical and dental care