Sales Order Specialist (Mandarin Speaker)

Opportunity

We are hiring hardworking Sales Order Specialist (SMS) in our Kuala Lumpur office to will provide support for our LSEG customers in the North Asia region. The OMS generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time.

Day to Day Responsibilities:

Responsible for the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner,

Handle the order process for LSEG products; this includes entering orders into specialist permissioning or electronic fulfilment systems

Accountable for meeting and maintaining defined standards for quality and productivity e.g. agreed volume, service and quality targets

Call out any delays to internal groups including to the senior members of the organization as appropriate

A teammate, collaborating with other members of the team to ensure all internal and external customer requirements are met e.g. supervise the group email account to ensure that requests are processed and completed according to agreed turnaround times

Able to communicate and collaborate effectively with others in a variety of locations globally

Responsible for online maintenance and accuracy of customer install position (billable assets) and ensuring appropriate customer access

Responsible for creating and modifying customer master data

Accountable for ensuring appropriate Financial controls and policies are adhered to and in place

Handle the resolution of customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action

Qualifications & Experience:

1-2 years of relevant work experience

Graduate/post-graduate in related field such as Business, Commerce or Accounting.

Business level English and Mandarin language as the role will support Mandarin-speaking clients.

Prior order management experience preferred

Education

Bachelor’s Degree or equivalent experience

This role is on blended work model, with 3 days working on the office and 2 days working remotely. Standard working hours is Monday - Friday, 9AM - 6PM.

If you're up to the challenge, click "Apply" today!

We believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

We offer a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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